Refund & Return Policy

Last updated: May 2026

At Omni Life, we are committed to providing quality products and reliable customer support. By placing an order on our website, you agree to the terms outlined in this Refund & Return Policy.

Return Eligibility

Customers may request a return within 30 days of confirmed delivery.

To qualify for a return:

• The item must be unused, unopened, and in its original packaging

• The product must remain in resalable condition

• Proof of purchase is required

• Return authorization from our support team must be obtained before sending any item back

Unauthorized returns may be refused and returned to sender.

Non-Returnable & Non-Refundable Situations

Refunds, returns, or replacements will NOT be provided for:

• Orders marked as “Delivered” by the shipping carrier

• Delays caused by shipping carriers, customs, weather, or logistics disruptions

• Incorrect shipping addresses entered at checkout

• Refused deliveries

• Opened, used, or damaged products caused by the customer

• Promotional items, free gifts, or clearance products

• Minor packaging damage that does not affect product functionality

• Customer dissatisfaction based on personal preference after use

• Failure to read product descriptions before purchase

Health & Wellness Disclaimer

Products sold by Omni Life are intended for wellness and informational purposes only and are not medical devices unless explicitly stated otherwise.

Results may vary between individuals. Product usage should not replace professional medical advice, diagnosis, or laboratory testing.

By purchasing from our store, the customer acknowledges and accepts this disclaimer.

Delivery Responsibility

Orders are considered successfully fulfilled once marked as delivered by the shipping carrier.

Omni Life is not responsible for:

• Stolen packages after delivery

• Delivery issues caused by incorrect customer information

• Carrier-related delays or operational issues

Tracking information and delivery confirmation may be used as evidence in payment disputes or chargebacks.

Return Process

To request assistance, customers must contact:
support@omnilifeglobal.com

Customers must provide:

• Order number

• Detailed explanation of the issue

• Supporting photos/videos when applicable

Our support team will review the request before any return or refund is approved.

Refund Conditions

Approved refunds may take 5–10 business days to appear depending on the customer’s payment provider.

Shipping costs are non-refundable.

A restocking fee of up to 15% may apply to approved returns.

Refunds may be denied if:

• Returned items fail inspection

• Products are used or damaged

• Return conditions are violated

Chargebacks & Payment Disputes

Customers agree to contact our support team before initiating any chargeback or payment dispute.

Opening a chargeback without first attempting resolution through our customer support system may be considered abuse of the payment dispute process.

Omni Life reserves the right to dispute any chargeback using:

• Shipment tracking

• Delivery confirmation

• Fraud analysis

• Customer communications

• IP/location verification

• Order history

• Billing and shipping verification

Fraudulent chargebacks may be reported to payment processors and relevant authorities.

Order Cancellation Policy

Orders may only be canceled within 12 hours of purchase.

Once an order has entered processing, fulfillment, or shipment preparation, it can no longer be canceled.

Agreement to Terms

By placing an order on our website, the customer acknowledges and agrees to all policies, disclaimers, and terms listed on this page.