Shipping & Delivery

Shipping & Delivery Policy

Last updated: May 2026

At Omni Life, we are committed to providing reliable order fulfillment and transparent shipping information. By placing an order on our website, you agree to the terms outlined in this Shipping & Delivery Policy.

Order Processing

Orders are typically processed within 3–7 business days after payment confirmation.

During holidays, promotional events, peak seasons, or periods of increased order volume, processing times may be extended.

Once an order has been processed and shipped, customers will automatically receive shipping confirmation and tracking information via email.

Orders that have entered processing, fulfillment, or shipment preparation cannot be canceled.

Estimated Shipping Times

Estimated shipping times are provided for reference only and are NOT guaranteed delivery dates.

United States

Estimated delivery: 7–14 business days

International Orders

Estimated delivery: 10–20 business days

Actual delivery times may vary depending on:

  • Customs inspections

  • Airline and transportation delays

  • Local courier disruptions

  • Weather conditions

  • National holidays

  • High shipping volume

  • Force majeure events

Omni Life is not liable for delays caused by shipping carriers, customs authorities, or external logistics providers.

Tracking Information

Tracking information is automatically sent to the customer once the order has shipped.

Customers acknowledge and agree that:

  • Tracking updates may take several business days to appear after label creation

  • Carrier tracking information serves as valid proof of shipment and fulfillment

  • Customers are responsible for monitoring shipment progress using the provided tracking number

Shipping Address Responsibility

Customers are solely responsible for providing accurate billing and shipping information at checkout.

Address modifications may only be requested within 12 hours of placing the order.

Once an order has entered processing or shipment preparation, address changes may no longer be possible.

Omni Life is not responsible for:

  • Orders shipped to incorrectly entered addresses

  • Failed deliveries caused by customer address errors

  • Delivery issues resulting from incomplete or inaccurate information

Delivered Orders

Orders marked as “Delivered” by the shipping carrier are considered successfully fulfilled and completed.

Carrier delivery confirmation and tracking records may be used as evidence in payment disputes, chargebacks, or fraud investigations.

Omni Life is not responsible for:

  • Stolen packages after confirmed delivery

  • Missing packages after carrier confirmation

  • Deliveries accepted by household members, neighbors, mailrooms, reception desks, or property management staff

Customers must report delivery-related issues within 7 days of the marked delivery date.

Lost, Delayed, or Stuck Packages

If a package appears delayed, stuck in transit, or lost, customers must contact our support team for investigation assistance.

Omni Life will work directly with the shipping carrier to investigate the shipment before issuing any replacement or refund consideration.

Replacement or refund decisions remain at the sole discretion of Omni Life after carrier investigation results are reviewed.

Customs, Duties & Taxes

International customers are solely responsible for:

  • Import duties

  • Customs fees

  • VAT/GST

  • Local taxes

  • Brokerage fees

Omni Life is not responsible for customs delays, customs holds, or additional import charges imposed by destination countries.

Shipping Fees

Shipping fees are calculated at checkout based on destination and selected shipping method.

Shipping fees are non-refundable once an order has been processed or shipped.

Fraud Prevention & Chargebacks

Omni Life reserves the right to dispute any chargeback or payment dispute using:

  • Shipment tracking records

  • Delivery confirmation

  • IP address verification

  • Billing and shipping verification

  • Customer communication history

  • Fraud analysis tools

  • Carrier documentation

Customers agree to contact our support team before initiating any payment dispute or chargeback.

Fraudulent or abusive chargebacks may be reported to payment processors and relevant authorities.

Contact Information

Omni Life
500 Montezuma Ave
Santa Fe, NM 87501
United States

Support Email: support@omnilifeglobal.com

Official Website:
https://omnilifeglobal.com/pages/shipping-delivery